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Shared Services
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BAE Systems Shared Services was formed in April 2002 and marked a major step in the continued drive to deliver internal support and specialist services more effectively across BAE Systems and its partner companies.
Like many other companies, the need to make internal services more efficient and market driven led to the formation of an organisation that is fully accountable to its customers for both the cost and performance of service delivery. Shared Services is able to pass the benefits of increased efficiency and reduced cost directly back to BAE Systems Businesses through reduced charges. Shared Services develops strong relationships with its’ customers and uses the same best practices they use to gain a competitive advantage with their own customers, to create a value-adding partnership with them. Shared Services integrated many previously dispersed business activities into a single organisation and gained great benefit from working as one team, bringing economy of scale, standardisation of processes and considerable benefits in terms of cost and service focus. Shared Services has approximately 800 employees based across the UK and has its own balance sheet and profit and loss account. It is accountable to its’ customers though Service Level Agreements and Contracts and is subject to the normal business processes of annual business plans, monthly reporting and quarterly business reviews. One of Shared Services’ key activities is the relationship management of the company’s outsourced contracts – the HR services contract with Xchanging HR Services (XHRS) and the Indirect Procurement contract with Xchanging Procurement Services (XPS). Both are 50% owned by BAE Systems. In addition, Shared Services manages the relationships with the IT provider CSC and the Exostar e-Business joint venture. Shared Services includes: Employee Services: including recruitment, benefits, payroll, pensions, learning and development, SIGMA and graduate recruitment. These are deliverer through Xchanging HR Services Joint Venture. Every month we ensure that our 50,000 UK employees get paid on time as well as striving to improve the availability of personal and employment policy information to all our staff. Our peopleportal supports 20,000 employees in the UK providing access to personal information, benefits, training courses and information on HR policies. Indirect Procurement Services: managing the company’s £800m per annum non-product related spend and delivering a growing range of indirect procurement services through Xchanging Procurement Services Joint Venture.
Intellectual Property Services: managing the protection of the Company’s intellectual property, licenses, patents, trademarks etc. Each year filing around 100 new patents and monitoring live patents on some 1,300 inventions. IT & e-Business: managing and co-ordinating the company’s global IT strategy and web-based e-Business as well as the relationship management of CSC. The Company’s £400 million per annum contract with CSC supports approximately 64,000 desktops at 117 sites and is one of the world’s largest outsourced IT contracts. Property & Environmental Services: providing a range of real estate services and managing the disposal of the company’s land and building assets. Managing more than 125 sites for both BAE Systems and our Joint Venture companies – that’s around 1.5 million square metres of office production workspace – or the equivalent of 200 football pitches. Technology and Engineering Services (TES): Collectively forming Technology and Engineering Services (TES) the businesses of the Advanced Technology Centre (ATC), Product Assurance Group (PAG) and the Systems Engineering Innovation Centre (SEIC) are key to the development and introduction of technologies, systems and processes providing sustainable competitive advantage for BAE Systems. A key contributor to the development of scientific understanding and acquisition of knowledge for the benefit of BAE Systems, innovation is at the heart of TES and it is through its expert scientists and engineers that BAE Systems can embrace new and emerging technologies. With a core management team, an ability to promulgate best practice in technology services throughout the three businesses, complimentary service offerings and an overriding focus on customer engagement and service, TES delivers innovation, technology and future capability to BAE Systems and it joint venture organisations Travel: Corporate Air Travel (CAT) and commercial travel booking (hotels, cars, flights etc) CAT flys in excess of 66,000 passengers each year on its scheduled services. In addition the fleet carries freight and internal mail on all schedules routes. The Travel Booking Tool that was launched in 2004 offers the ability to book all commercial travel on-line. |
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