Building to Deliver Growth

The global defence, support and service market is changing. Customers increasingly recognise that many operations previously managed 'in house' can now be provided more cost effectively and efficiently by industry. They are asking us to make these efficiencies by combining support and service contracts into a small number of all-embracing integrated packages and take on greater responsibility for through-life capability. In some cases such as training, customers are seeking full service delivery in what we term ‘output-based solutions’. We are well placed to address this business, working in strong partnership with our customers and joint venture companies.

1. Discrete Support & Services – this covers the traditional methods of support and services such as maintenance and spares;delivered as ‘stand alone’ offerings.
2. Integrated Support & Service Packages – means we combine these ‘stand alone’ offerings to deliver integrated packages. For instance, providing improved in-service support by delivering more cost effective and higher availability offerings.
3. Through-Life Capability – we take the level of integration one step further by offering support and service package through the whole lifecycle of the proposal (concept to disposal).
4. Output Solutions – we provide customers with a solution which they can outsource in its entirety, while we take responsibility for service delivery.

Working with Our Partners

We are working with industry partners to bring the best possible support solutions to our customers.

Flagship is a joint venture with VT Group which markets the Royal Navy’s training expertise and facilities to non-RN organisations. It also provides a range of facilities management, training support and construction services across the Royal Navy’s training establishments and for other defence organisations.

Fleet Support Limited (FSL) provides a total range of ship support services to the UK Royal Navy and Navies world-wide. FSL works in partnership with the Warship Support Agency investing in the future of Portsmouth by being a strategic partner to the Naval Base Commander.

Horizon is a partnering arrangement with the RAF which markets their spare technician training capacity.

Aerosystems International, our joint venture with GKN, brings experience in the analysis, design, development and delivery of complex, software-intensive systems.

BAE Systems -IFS is a joint venture providing logistics and business support software technology.

Streamlining Support

Innovative technologies and processes are key to the efficient support, services and solutions demanded by customers. Under our Springboard 2 programme, we are identifying and exploiting new technologies which enable streamlined, common support processes for the benefits of all customers.

Some successful examples:

Our joint venture BAE Systems -IFS, which marries our expertise in defence logistics with IFS’ world-leading logistics and business support software technology. Dozens of military and civil customers world-wide are already harnessing the benefits of IFS software.

trilogiView is a web-based technical data viewer developed in direct response to a UK MOD requirement.It is initially delivering secure services to support maintenance operations with easily accessible and accurate information.

We are continuing to expand and integrate these programmes to provide the information technology backbone needed in the modern military support and service environment.

True Capability

We have structured our organisation to match the demands of our customers.

There are six Business Units within Customer Solution & Support, each with specific skills.